Online Client Support Officer

Job Description:

SM Investments Corporation is seeking an experienced Online Client Support Officer to join our team in Makati, NCR, PH. As a full-time Associate Level position, the successful candidate will have at least 4 years of experience in a similar role.

Responsibilities: 1. Providing excellent customer service through various online channels such as email, chat, and social media. 2. Handling client inquiries, concerns, and complaints in a timely and professional manner. 3. Assisting clients with account management, troubleshooting technical issues, and resolving payment disputes. 4. Collaborating with internal teams to address client needs and improve the overall customer experience. 5. Monitoring and analyzing customer feedback to identify trends and make recommendations for improvement. 6. Developing and maintaining knowledge of company products and services to effectively address client inquiries. 7. Updating client records and documenting interactions for future reference.

Requirements: 1. Hardworking and resilient attitude with a strong dedication to providing exceptional customer support. 2. Excellent planning and analytical skills to effectively prioritize tasks and problem solve. 3. Proficiency in using various online communication tools and customer relationship management systems. 4. Strong verbal and written communication skills. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits: 1. Travel opportunities for training and conferences. 2. Company-provided equipment for remote work. 3. Profit sharing program to reward employee performance and dedication.

Working Environment: At SM Investments Corporation, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive environment where employees can grow and develop professionally.

Application Deadline: July 1, 2024

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.