Customer Support Associate

Job Description:

Ayala Land is seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate in Quezon City, NCR, PH. As a full-time Associate level employee with at least 4 years of experience, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries through various channels such as phone, email, and chat - Assist customers with product information, pricing, and other inquiries - Resolve customer complaints and issues in a timely and efficient manner - Coordinate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Assist with order processing and shipment tracking - Identify opportunities for improving customer service processes and procedures

Requirements: - Resilient and driven individual with a positive attitude - Excellent communication and interpersonal skills - Strong planning and organizational abilities - Ability to work well under pressure and handle challenging situations - Leadership qualities and the ability to work effectively in a team environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Profit sharing opportunities - Relocation allowance for eligible candidates - Paid sick leave - Opportunities for unlimited personal and professional growth in a dynamic working environment

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.