Seasonal Customer Service Representative (Email & Tier 1 Support)

Are you a strong communicator who enjoys helping customers and solving problems?

We are seeking Seasonal Customer Service Representatives to join our customer support team during a busy retail season. This is an excellent opportunity for individuals who are customer-focused, detail-oriented, and comfortable supporting customers through both email and phone channels.

In this role, you will primarily manage customer email inquiries while also assisting customers with order-related questions, product inquiries, account concerns, and general customer service requests. Successful candidates will possess excellent written and verbal English communication skills, strong attention to detail, and the ability to deliver exceptional customer experiences in a fast-paced environment.

This is a seasonal assignment running from July 6, 2026, through September 6, 2026, with potential opportunities for future seasonal projects based on business needs and performance.

Key Responsibilities

• Respond to customer emails accurately, professionally, and efficiently
• Handle inbound Tier 1 customer service inquiries
• Assist customers with order placement and order status requests
• Answer product, policy, and general customer questions
• Research customer concerns and provide timely resolutions
• Document customer interactions accurately within company systems
• Escalate complex customer issues when necessary
• Follow established quality standards, policies, and procedures
• Maintain professionalism and empathy during all customer interactions
• Deliver a positive customer experience across email and phone channels

Training Schedule

Training begins on July 6, 2026.

Training will be conducted over a two-week period:

• Week 1: Classroom Training
• Week 2: Shadowing and Practical Application

Training Schedule:

• Monday through Friday
• 10:00 AM – 6:30 PM EST

Attendance during training is mandatory.

Production Schedule

Candidates must be available to work assigned fixed schedules within the following operating hours:

• Monday to Friday: 9:00 AM – 10:00 PM EST
• Saturday: 10:00 AM – 8:00 PM EST
• Sunday: 12:00 PM – 8:00 PM EST

Schedules are fixed and non-rotating.

Employees will receive:

• One weekday off
• One weekend day off
• Weekend availability is required.

Compensation

• PHP 17,000 per month
• On-site role located in Dagupan City, Pangasinan
• Seasonal contract from July 6, 2026, through September 6, 2026

Why Join Us?

• Gain valuable customer service experience
• Work in a supportive and team-oriented environment
• Develop professional communication skills
• Build experience supporting customers through email and phone channels
• Opportunity to be considered for future seasonal assignments based on performance and business needs

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

1. Resume Review
2. Prescreen Questionnaire
3. One-Way Video Interview
4. Live Interview
5. Final Interview

Please note that only applicants who complete all required stages will be considered.

Also note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

What We're Looking For

• Excellent written and verbal English communication skills
• Strong grammar, spelling, and attention to detail
• Previous customer service experience preferred
• Strong problem-solving and critical-thinking abilities
• Comfortable navigating multiple systems simultaneously
• Strong typing and computer skills
• Ability to learn new tools and processes quickly
• Strong organizational skills and attention to detail
• Reliable attendance and schedule adherence
• Ability to work independently while contributing positively to a team environment