Careers at Resolv Global

Join a Growing Healthcare Support TeamWe are seeking dedicated, professional, and customer-focused individuals to join our healthcare customer support team in Dagupan.In this role, you will serve as the first point of contact for members, providing support with account registration, onboarding, benefits inquiries, eligibility verification, technical assistance, and general customer service. You will play an important role in helping members navigate their healthcare journey while delivering a positive and compassionate customer experience.This is an on-site, full-time opportunity with a growing healthcare organization that values professionalism, empathy, accountability, and excellent service.LocationOn-Site | Dagupan, PhilippinesScheduleMonday to Friday9:00 AM to 6:00 PMCompensationPHP 17,000 p/monthWhat You'll DoHandle inbound and outbound customer interactionsAssist members with account setup, registration, and onboardingSupport eligibility verification and intake processesRespond to benefits and coverage-related inquiriesResolve customer concerns and complaints professionallyDocument all interactions accurately and thoroughlyMaintain confidentiality and compliance standardsCoordinate with internal teams to ensure timely issue resolutionDeliver exceptional customer experiences with a focus on first-contact resolutionWhy Join Us?Stable Monday-Friday scheduleComprehensive training programOpportunity to join a growing healthcare organizationSupportive team environmentCareer growth opportunities as the business expandsHiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our hiring process includes:Resume ReviewPrescreen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewOffer StagePlease note that only applicants who complete all required stages will be considered.Also note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position.

Working at Resolv Global