URGENT HIRING BPO Operations Manager

URGENT HIRING BPO Operations Manager | SALES

• Manages a team of first-line supervisors (Coaches) who, in turn, supervise day-to-day operations for a team of Associates performing customer care or technical support functions for our clients. 
• Primary responsibility for Coach training, development and leadership to ensure Associate and client satisfaction in meeting designated performance goals. 
• Ensures client and corporate goals (service, quality, contribution) and financial, metric and Associate satisfaction goals are met. 
• Provides leadership and management to Associates. Provides training and development opportunities for supervisory team. 
• Coaches and mentors team supervisors. 
• Regularly conducts Coach team meetings. 
• Supervises multiple teams for one or more clients.

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How many years' experience do you have as a BPO Operations Manager?

How many years' experience do you have in the BPO industry?

How many years' experience do you have in BPO operations?

Have you worked in a call centre before?

How many years of people management experience do you have?

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