Customer Service Manager - Remote Work

Job Description:

Petron Corporation is seeking a highly motivated and experienced Customer Service Manager to join our team on a part-time basis. This position is remote and will be based in Cebu, Central Visayas, Philippines. The ideal candidate will have at least 5 years of experience in customer service and a proven track record of success in a similar role.

Responsibilities: - Oversee a team of customer service representatives to ensure high-quality service delivery - Develop and implement customer service policies and procedures - Monitor customer interactions and provide coaching and feedback to team members - Handle escalated customer inquiries and complaints in a timely and professional manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Drive continuous improvement initiatives to enhance customer satisfaction levels - Prepare and present regular reports on customer service performance metrics

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in managing a customer service team - Strong leadership skills and the ability to motivate and engage team members - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks simultaneously - Resourceful and reliable with a solutions-oriented mindset - Demonstrated teamwork and people management skills - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Life insurance - Profit sharing - Disability insurance

Working Environment: Petron Corporation is committed to creating an inclusive culture that values and respects all perspectives. We embrace diversity and provide a supportive work environment where all employees are encouraged to contribute their unique skills and talents.

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.