Customer Success Manager - Remote Work

Job Description:

We are looking for a highly motivated and experienced Customer Success Manager to join our team at Meralco. This is a remote work position based in Taguig, NCR, Philippines. As a part-time role with mid-to-senior level seniority, we require a minimum of 8 years of experience in customer success or a related field.

Responsibilities: - Develop and maintain strong relationships with customers to ensure satisfaction and retention - Serve as the main point of contact for customers, addressing any issues or concerns in a timely and efficient manner - Collaborate with the sales team to identify opportunities for upselling and cross-selling - Analyze customer data to identify trends and propose solutions for improvement - Provide feedback to the product development team based on customer needs and preferences - Conduct regular check-ins with customers to gather feedback and measure satisfaction - Create and maintain documentation for customer success processes and best practices

Requirements: - Bachelor's degree in Business Administration or a related field - Strong interpersonal and communication skills - Resourceful and reliable with a problem-solving mindset - Ability to work effectively in a team environment - Persuasion skills to influence customers and drive positive outcomes - Proficiency in CRM software and Microsoft Office Suite - Experience in the energy industry is a plus

Benefits: - Free accommodation for remote work - Parental leave for eligible employees - Travel opportunities for team-building and conferences

Working Environment: At Meralco, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive working environment where every team member feels valued and empowered.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Meralco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.