Chat Support Manager - Work from home

Job Description:

We are looking for a dynamic and experienced Chat Support Manager to join our team at Storm Technologies. As a Chat Support Manager, you will be responsible for leading a team of chat support agents, ensuring high-quality customer service, and meeting performance targets. This is a part-time position that can be done remotely from home.

Responsibilities: 1. Manage a team of chat support agents, including training, coaching, and performance evaluations. 2. Monitor chat support interactions to ensure quality and provide feedback for improvement. 3. Develop and implement chat support strategies to improve customer satisfaction and drive sales. 4. Analyze chat support data to identify trends and make recommendations for process improvements. 5. Collaborate with other departments to ensure seamless communication and coordination. 6. Stay up-to-date with industry trends and best practices in chat support management.

Requirements: 1. Bachelor's degree in a related field. 2. At least 8 years of experience in customer service, with a minimum of 2 years in a management role. 3. Proven track record of meeting and exceeding performance targets in a chat support environment. 4. Excellent communication and leadership skills. 5. Strong analytical skills and the ability to make data-driven decisions. 6. Resilient and energetic personality traits, with the ability to adapt to changing circumstances. 7. Experience with remote team management is a plus.

Benefits: 1. Retirement plan 2. Company transportation 3. Vision insurance

Working Environment: At Storm Technologies, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Chat Support Manager, you will have the opportunity to make a real impact on our customers' experience and drive the success of our business.

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We value diversity and strive to create an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.