Client Support Associate

Job Description:

Olivia is seeking a dedicated and passionate Client Support Associate to join our team in Cebu, Central Visayas, PH. As a part-time Associate Level role, the Client Support Associate will be responsible for providing exceptional client support and ensuring the highest level of customer satisfaction. This position requires at least 3 years of relevant experience.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Manage client accounts, ensuring accurate and up-to-date information. 3. Collaborate with the sales team to identify opportunities for upselling and cross-selling products/services. 4. Assist in the development and implementation of client support strategies to enhance retention and loyalty. 5. Monitor client feedback and satisfaction levels, proactively addressing any issues to maintain a positive relationship. 6. Work collaboratively with internal teams to optimize processes and improve overall client experience. 7. Provide regular reports and updates on client interactions and support activities.

Requirements: 1. Bachelor's degree in a related field preferred. 2. At least 3 years of experience in a client support or customer service role. 3. Hardworking and passionate about delivering exceptional service to clients. 4. Strong project management skills with the ability to prioritize tasks effectively. 5. Ability to work well in a team environment, collaborating with colleagues to achieve common goals.

Benefits: - Company transportation - Relocation allowance - Free food

Working Environment: At Olivia, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is comprised of individuals who are dedicated to providing outstanding service to our clients while also supporting each other in a collaborative and supportive environment.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Olivia complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.