Remote Client Support Specialist

Job Description: MadEats is seeking a Remote Client Support Specialist to join our dynamic team in Cebu, Central Visayas, PH. As a part-time entry-level position, this role is ideal for individuals with at least 1 year of experience who possess a resourceful and driven personality. The successful candidate will be responsible for providing exceptional client support and ensuring a positive customer experience.

Responsibilities: - Respond to client inquiries via email, phone, and chat in a timely and professional manner - Assist clients with troubleshooting technical issues related to our platform - Educate clients on the features and benefits of our products and services - Proactively reach out to clients to gather feedback and address any concerns - Collaborate with the internal team to provide solutions to client issues - Keep detailed records of client interactions and update client information in the database - Contribute to the development and improvement of client support processes

Requirements: - Excellent communication skills and a high level of emotional intelligence - Strong problem-solving abilities and a creative mindset - Ability to work independently and efficiently in a remote environment - Proficiency in using customer support software and tools - Flexibility to work during non-traditional hours, as needed - Experience with CRM systems is a plus

Benefits: - Vision insurance for eligible employees - Profit sharing opportunities - Parental leave options for those who qualify

Working Environment: At MadEats, we support our employees in their personal and professional development. We believe in providing a positive and inclusive work environment that fosters growth and success. As a Remote Client Support Specialist, you will have the opportunity to make a meaningful impact on our clients and contribute to the overall success of the company.

Deadline to Apply: Interested candidates should submit their applications by May 1, 2024.

Equal Opportunity Statement: MadEats is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.