Client Support Specialist

Job Description:

Megaworld Corporation is seeking a part-time Client Support Specialist to join our team in Davao City, PH. As an entry-level position, no specific years of experience are required, but a minimum of 1 year in a related field is preferred. The successful candidate will be independent and dedicated, with a strong ability to innovate and plan effectively.

Responsibilities: - Provide excellent client support through email, phone, and chat channels - Assist clients with account setup, troubleshooting, and general inquiries - Collaborate with internal teams to resolve client issues in a timely manner - Identify trends in client feedback and suggest improvements to the client experience - Create and maintain client support documentation for internal and external use - Participate in ongoing training and professional development opportunities

Requirements: - Bachelor's degree in a related field - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Knowledge of customer service best practices - Experience with Zendesk or similar client support platforms is a plus

Benefits: - Visa sponsorship for eligible candidates - Medical coverage for part-time employees - Joining bonus for successful candidates

Working Environment: At Megaworld Corporation, we believe in fostering a global village mentality, where colleagues from around the world collaborate and support each other. As a Client Support Specialist, you will have the opportunity to work with diverse teams and contribute to our mission of providing exceptional service to our clients.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.