Contact Center Manager

Job Description:

MetroMart is seeking a Contact Center Manager to join our team in Pasig, NCR, PH. As a Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that our customers receive the highest level of service and support. This is a part-time position at the Associate Level, with a requirement of at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of contact center agents, including hiring, training, and performance management - Develop and implement contact center policies and procedures to ensure efficiency and excellent customer service - Monitor and analyze contact center metrics to identify areas for improvement and implement strategies to enhance performance - Handle escalated customer inquiries and issues, ensuring timely and satisfactory resolution - Work closely with other departments to ensure seamless communication and collaboration - Stay updated on industry trends and best practices to continuously improve the contact center operations

Requirements: - Resourceful and confident personality traits - Strong leadership skills and the ability to inspire and motivate a team - Critical thinking skills to analyze data and make informed decisions - Excellent communication and interpersonal skills - Proven experience in managing a contact center team - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid sick leave - Free accommodation - Remote work flexibility

Working Environment: At MetroMart, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We are committed to fostering a supportive and inclusive work environment where everyone can thrive and contribute to our success.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.