Contact Center Specialist

Job Description:

Storm Technologies is currently seeking a Contact Center Specialist to join our team on a part-time basis in Taguig, NCR, PH. As an Associate Level specialist with at least 4 years of experience, this role requires a hardworking and resourceful individual with excellent presentation skills and the ability to adapt to various situations.

Responsibilities: - Handle inbound and outbound calls in a professional manner, providing exceptional customer service at all times - Respond to customer inquiries and resolve issues promptly and effectively - Maintain accurate customer records and update information as needed - Collaborate with team members to ensure seamless communication and workflow - Meet or exceed performance targets and goals set by the company - Continuously improve knowledge of products, services, and processes to better assist customers - Handle customer escalations and complaints with empathy and professionalism - Provide feedback to management on ways to enhance customer satisfaction and improve processes - Follow company policies and procedures to ensure compliance and data security

Requirements: - At least 4 years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and multitask effectively - Proficiency in using CRM software and other contact center tools - Must be able to work well in a team and independently - Flexibility to work various shifts, including weekends and holidays

Personality Traits: - Hardworking: Demonstrates dedication and commitment to delivering high-quality service - Resourceful: Capable of finding creative solutions to challenging situations

Soft Skills: - Presentation: Ability to convey information clearly and effectively to customers - Adaptability: Willingness to adjust to changing circumstances and customer needs

Benefits: - Employee discounts on company products and services - Travel opportunities for top performers - Gym membership reimbursement to promote health and well-being

Working Environment: Storm Technologies promotes equality and fairness for all employees, providing a supportive and inclusive workplace that values diversity and encourages professional growth.

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome and encourage all qualified individuals to apply for this position.

Deadline to apply: 2024-05-06

If you possess the necessary experience and skills to excel in this role, we encourage you to submit your application before the deadline. Join Storm Technologies and be part of a dynamic team dedicated to providing exceptional customer service and driving success for our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.