Customer Care Manager

Job Description:

AQWIRE is seeking a part-time Customer Care Manager to join our team in Antipolo, Calabarzon, PH. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring customer satisfaction. You will work closely with our customers to address their needs and concerns, while also leading a team of support agents to deliver exceptional service.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer support agents, providing leadership and guidance - Handle escalated customer issues and ensure timely resolution - Monitor customer satisfaction metrics and implement improvements as needed - Collaborate with other departments to ensure a seamless customer experience - Train new team members on customer service best practices - Maintain a positive and empathetic attitude towards customers at all times - Analyze customer feedback and make recommendations for improvements - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in a related field - 5 years of experience in customer service or a related role - Strong leadership skills and the ability to motivate a team - Excellent communication and interpersonal skills - Creative problem-solving abilities - Adaptable and able to thrive in a fast-paced environment - Passionate about providing exceptional customer service

Benefits: - Paid overtime - Free food - Travel opportunities

Working Environment: At AQWIRE, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive environment where everyone feels valued and respected.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.