Customer Care Specialist

Job Description:

Plentina, a leading financial technology company in Pasig, NCR, PH, is seeking a part-time Customer Care Specialist to join our team at the Associate Level. The ideal candidate will have at least 3 years of experience in customer service and possess a strong motivation to excel in a fast-paced environment.

Responsibilities: 1. Provide exceptional customer service via phone, email, and live chat to assist customers with inquiries, issues, and feedback. 2. Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction. 3. Collaborate with other teams to escalate and resolve complex issues for customers. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Identify and communicate customer trends and feedback to improve products and services. 6. Contribute creative ideas and problem-solving skills to enhance the overall customer experience. 7. Meet and exceed customer service goals and performance metrics.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Excellent communication skills and ability to empathize with customers. 3. Strong problem-solving skills and ability to think creatively. 4. Experience in using customer service software and CRM systems. 5. Motivated and adaptable individual who can thrive in a dynamic work environment. 6. Equal opportunity employer.

Benefits: 1. Remote work flexibility to accommodate work-life balance. 2. Paid sick leave and other benefits. 3. Visa sponsorship opportunities for eligible candidates.

Working Environment: At Plentina, we value and embrace creativity in our culture, encouraging fresh ideas and innovative solutions. We foster a collaborative and supportive work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, nationality, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.