Customer Support Assistant

Job Description:

AllCare is seeking a part-time Customer Support Assistant to join our team in Cebu, Central Visayas, PH. As an Associate Level role, we are looking for someone with at least 2 years of experience in customer support. The ideal candidate will be confident, independent, possess strong negotiation skills, and have excellent time management abilities.

Responsibilities: - Provide exceptional customer support via phone, email, and chat channels - Resolve customer inquiries and issues in a timely and professional manner - Handle escalated customer concerns and ensure customer satisfaction - Maintain accurate customer records and documentation - Collaborate with other departments to address customer needs - Continuously improve customer support processes and procedures

Requirements: - 2+ years of experience in customer support - Confident and independent personality traits - Strong negotiation skills - Excellent time management abilities - Proficient in MS Office and CRM software - Excellent verbal and written communication skills - Ability to multitask and prioritize tasks effectively

Benefits: - Paid sick leave - Gym membership - Company equipment provided - Opportunities for career growth and development

Working Environment: AllCare is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive.

Equal Opportunity Statement: AllCare is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected category. All qualified candidates are encouraged to apply.

Deadline to apply: May 6, 2024

If you meet the requirements and are excited about the opportunity to join our dynamic team, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.