Customer Support Representative

Coins.ph, a leading financial technology company based in Caloocan, NCR, is seeking a dedicated and hardworking individual to join our team as a part-time Customer Support Representative. This entry-level position is perfect for individuals with zero years of experience who are looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat 2. Assist customers with account inquiries, technical support, and issue resolution 3. Educate customers on the features and benefits of our products and services 4. Collaborate with the operations team to resolve customer complaints and feedback 5. Maintain accurate records of customer interactions and transactions 6. Stay up to date on company policies and procedures to ensure accurate information is provided to customers

Requirements: 1. Strong problem-solving skills 2. Excellent people management skills 3. Ability to work in a fast-paced environment 4. Excellent communication skills, both verbal and written 5. Proficiency in Microsoft Office Suite 6. Able to work evenings and weekends as needed

Personality traits: 1. Dedication to providing excellent customer service 2. Hardworking and diligent in their work

Soft skills: 1. Problem-solving skills to effectively address customer inquiries and complaints 2. People management skills to handle various customer personalities and situations

Benefits: 1. Gym membership 2. Free food 3. Paid Time Off (PTO)

Working environment: At Coins.ph, we foster a culture of ongoing learning and development for personal and professional growth. We encourage our employees to take advantage of training opportunities to enhance their skills and advance their careers.

Deadline to apply: May 25, 2024

Equal opportunity statement: Coins.ph is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.