Live Chat Manager

Job Description:

The Live Chat Manager at Universal Robina Corporation will be responsible for overseeing all aspects of the live chat function within the company. This individual will be expected to manage a team of live chat agents, develop strategies to improve customer satisfaction and engagement, and ensure that all live chat interactions meet company standards.

Responsibilities: 1. Manage a team of live chat agents, including hiring, training, and performance evaluations. 2. Develop and implement strategies to improve customer satisfaction and engagement through live chat. 3. Monitor live chat interactions to ensure quality and adherence to company policies. 4. Analyze data and metrics to identify trends and areas for improvement in the live chat function. 5. Collaborate with other departments to optimize the live chat platform and integrate with other customer service channels. 6. Stay up-to-date on industry trends and best practices in live chat management. 7. Handle escalated customer issues and provide guidance to live chat agents in resolving complex situations.

Requirements: 1. Minimum of 5 years of experience in a customer service or related role. 2. Strong leadership skills and the ability to manage a team effectively. 3. Excellent communication skills and the ability to interact with customers in a professional manner. 4. Dedication to providing exceptional customer service and satisfaction. 5. Adaptability to changing priorities and the ability to work in a fast-paced environment. 6. Strong cooperation and teamwork skills to collaborate with other departments. 7. Research skills to analyze data and identify trends in live chat interactions.

Benefits: - Company transportation - Free accommodation - Remote work flexibility

Working Environment: At Universal Robina Corporation, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We believe in fostering a collaborative and inclusive work environment where all employees can thrive and grow.

Deadline to apply: May 23, 2024

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.