Client Support Manager - Work from home

Job Description:

We are looking for a dedicated Client Support Manager to join our team at Cebu Pacific Air. This is a part-time position that allows you to work from the comfort of your own home. As a Client Support Manager, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a professional and courteous manner. 2. Assist clients with booking flights, changing reservations, and resolving any issues they may encounter. 3. Collaborate with other departments to ensure a seamless customer experience. 4. Identify and escalate any recurring issues to the appropriate team for resolution. 5. Maintain accurate records of client interactions and transactions. 6. Act as a liaison between clients and the company to provide feedback and improve customer satisfaction. 7. Stay up-to-date on industry trends and best practices to better serve our clients.

Requirements: 1. Minimum of 5 years of experience in a client support role. 2. Energetic and resourceful personality traits. 3. Strong decision-making and innovation skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Proficient in Microsoft Office and other relevant software. 7. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: 1. Gym membership 2. Vision insurance 3. Paid sick leave

Working Environment: At Cebu Pacific Air, we strive to create a supportive and empowering working environment. We encourage autonomy and independence, trusting our employees to excel in their roles. As a Client Support Manager, you will have the opportunity to work from home and make a real impact on our clients' experience.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind is not tolerated in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.