Customer Success Assistant - Work from home

Job Description:

Universal Robina Corporation is seeking a Customer Success Assistant to join our team on a part-time basis. As a work-from-home position based in Manila, NCR, the Customer Success Assistant will play a crucial role in ensuring customer satisfaction and loyalty. This is an entry-level position with no years of experience required, making it an excellent opportunity for individuals looking to kickstart their career in customer success.

Responsibilities: 1. Provide outstanding customer service and support to clients through various communication channels, including phone, email, and chat. 2. Assist customers with product information, order processing, and issue resolution in a timely and professional manner. 3. Monitor customer inquiries and feedback, escalating any unresolved issues to the appropriate team members for resolution. 4. Maintain accurate records of customer interactions and transactions for reference purposes. 5. Collaborate with internal teams to improve overall customer experience and satisfaction. 6. Participate in training sessions and workshops to enhance product knowledge and customer service skills. 7. Contribute to the development of customer success strategies and initiatives to increase customer retention and loyalty.

Requirements: 1. Reliable and adaptable personality traits to effectively handle a variety of customer interactions. 2. Strong adaptability and decision-making soft skills to navigate complex customer situations. 3. Excellent communication skills, both written and verbal, in English. 4. High school diploma or equivalent qualification. 5. Proficiency in basic computer applications and customer relationship management (CRM) systems. 6. Ability to work independently in a remote work setting with minimal supervision. 7. Willingness to learn and grow in a dynamic and fast-paced environment.

Benefits: 1. Paid Time Off (PTO) for work-life balance and personal wellbeing. 2. Parental leave for new parents to bond with their children. 3. Retirement plan options for long-term financial security.

Working Environment: At Universal Robina Corporation, we cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, innovation, and continuous improvement to deliver exceptional customer experiences.

Deadline to Apply: Interested candidates are encouraged to apply by July 14, 2024.

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.