Customer Success Specialist - Work from home

Job Description:

San Miguel Corporation is seeking a part-time Customer Success Specialist to work from home in Manila, NCR, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or related fields. We are looking for someone who is confident, passionate, cooperative, and persuasive to join our team.

Responsibilities: 1. Build strong relationships with customers through excellent communication and follow-up skills. 2. Proactively reach out to customers to ensure their satisfaction and address any issues or concerns. 3. Collaborate with internal teams to resolve customer problems and improve overall customer experience. 4. Provide product demonstrations and training to customers as needed. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Meet or exceed customer satisfaction goals and KPIs set by the company. 7. Serve as a product expert and resource for customers, providing solutions and recommendations based on their needs.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and manage time effectively. 5. Proficient in Microsoft Office Suite and CRM software. 6. High school diploma or equivalent required; Bachelor's degree preferred. 7. Must be confident, passionate, cooperative, and persuasive.

Benefits: 1. Vision insurance 2. Free accommodation 3. Retirement plan

Working Environment: At San Miguel Corporation, we prioritize work-life balance and employee well-being. Our remote work setup allows for flexibility and autonomy while still fostering a collaborative and supportive team environment.

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 18, 2024

Join our team and make a difference in the lives of our customers! Apply today to become a Customer Success Specialist with San Miguel Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.