Customer Support Representative

Job Description:

SariSuki, a leading e-commerce company based in Makati, NCR, PH, is seeking a part-time Customer Support Representative at the Associate Level. The ideal candidate will have at least 2 years of experience in customer service and possess a resilient and motivated personality. Critical thinking and time management skills are also essential for success in this role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with a focus on providing a positive customer experience - Update customer accounts and records accurately - Collaborate with other departments to ensure efficient resolution of customer concerns - Continuously seek opportunities for process improvement to enhance the customer support experience - Meet or exceed customer satisfaction goals set by the company

Requirements: - 2+ years of experience in customer service - Resilient and motivated personality traits - Strong critical thinking and time management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Familiarity with CRM systems and ticketing platforms - Flexible schedule to accommodate peak customer service hours

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible candidates - Paid sick leave - Opportunities for career growth and advancement within the company

Working Environment: At SariSuki, we flourish in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional customer service while fostering a positive and inclusive work environment.

Deadline to Apply: Interested candidates should submit their applications by June 26, 2024.

Equal Opportunity Statement: SariSuki is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.