Online Customer Support Representative

Job description:

Ayala Corporation is seeking a part-time Online Customer Support Representative to join our team in Antipolo, Calabarzon, Philippines. This entry-level position does not require any prior experience but does require candidates to possess key personality traits such as adaptability and drive. Additionally, soft skills such as leadership and innovation are highly valued in this role.

Responsibilities: 1. Respond to customer inquiries and provide assistance through various online channels, including email, chat, and social media. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Provide product information and guidance to customers. 4. Collaborate with internal teams to escalate and resolve complex customer cases. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously improve customer satisfaction by identifying areas for improvement and suggesting solutions.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both written and verbal. 3. Proficiency in using online customer support platforms. 4. Ability to work independently and as part of a team. 5. Willingness to learn and adapt to new technologies and processes. 6. Ability to handle high-pressure situations and difficult customers. 7. Availability to work flexible hours, including weekends and holidays.

Benefits: 1. Company transportation for commuting to and from work. 2. Paid Time Off (PTO) for vacation and sick days. 3. Gym membership for employee wellness and fitness.

Working environment: At Ayala Corporation, we provide opportunities for unlimited personal and professional growth. Our team is committed to supporting and developing each employee, empowering them to reach their full potential.

Deadline to apply: July 3, 2024

Equal opportunity statement: Ayala Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We believe in creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.