Online Live Chat Associate

Job Description:

Kumu, a leading online platform based in Makati, NCR, PH, is seeking a part-time Online Live Chat Associate to join our team. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer service or online support role.

Responsibilities: - Provide real-time support to users via live chat, assisting with inquiries, technical issues, and troubleshooting. - Ensure customer satisfaction by addressing concerns promptly and professionally. - Collaborate with other team members to resolve complex issues and escalate to management when necessary. - Keep detailed records of customer interactions and feedback to improve the overall user experience. - Stay updated on product knowledge and company policies to provide accurate information to users. - Assist with training new team members and sharing best practices for online support.

Requirements: - Passionate about providing exceptional customer service and solving problems. - Resilient under pressure and able to handle difficult situations with a positive attitude. - Strong strategic planning skills to effectively prioritize tasks and manage workload. - Ability to work well in a team environment and communicate effectively with colleagues. - Proficiency in written communication and the ability to type quickly and accurately. - Familiarity with online chat platforms and customer service tools (e.g. Zendesk, Intercom).

Benefits: - Gym membership for staying active and healthy. - Training and professional development opportunities to enhance skills. - Employee discounts on products and services offered by Kumu.

Working Environment: At Kumu, you will thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing top-notch support to our users and creating a positive experience for everyone who engages with our platform.

Equal Opportunity Statement: Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-12

If you meet the requirements and are excited about the opportunity to join a dynamic team at Kumu, please submit your application today. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.