Service Delivery Manager - Urgent

We are looking for an experienced Service Delivery Manager to join our all-star team at Experis Manpower Group in Łódź Łódź Voivodeship
Growing your career as a Full Time Service Delivery Manager is an incredible opportunity to develop excellent skills.
If you are strong in problem-solving, decision-making and have the right personality for the job, then apply for the position of Service Delivery Manager at Experis Manpower Group today!

Your responsibilities: Lead overall delivery performance of SaaS applications across BMG  Lead the end-to-end implementation of SAP Concur with the implementation partner  Follow ongoing projects related to your service and ensure operational readiness  Collaborate with key stakeholders to gather business requirements, identify pain points, and define project objectives for service rollout  Oversee the configuration and customization of SaaS solutions to align with business needs and ensure optimal functionality Manage vendor support services, ensuring compliance with SLA and KPI  Manage the lifecycle of the service  Lead and execute incident, change, and problem management process  Act as an escalation point for Major Incidents and Issues that have breached SLAs.  Define and implement measures to oversee service quality, capacity, and availability, including monitoring and delivery reports  Assure effective communication and coordinate resolution of issues escalated from users, partners, and vendors  Ensure successful development and delivery of enhancements, improvements, changes, and projects  Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress, and trends  Your profile: Proven experience in service delivery management or a similar role, preferably in the IT or technology sector Proven capability and experience in application support management preferably at an enterprise level Over 5 years of professional experience Strong project management skills with the ability to manage multiple projects simultaneously  Experience in managing technical teams, vendors, and partners Knowledge of service delivery frameworks, such as ITIL, and experience implementing service management best practices Demonstrable experience in SaaS and Cloud-related environments and technologies such as SaaS vendors, AWS, etc. Excellent communication skills in English, Polish (desirable), and German (desirable) Our offer: Remote Contract of Employment Sport Card Life insurance Private Health insurance

Benefits of working as a Service Delivery Manager in Łódź Łódź Voivodeship:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary