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Located remotely -from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000
Reporting to Jack Underwood, CEO and Co-founder
Working in the Engineering team (B2B and B2C)
We are a fully remote, bootstrapped, and profitable company made up of experienced, talented people.We hire globally across time zones from UTC -5 to UTC +2 and currently have people based in Europe, South America, and Canada. Wehave a flexible, semi-asynchronous working culture with very few meetings.
If you're pragmatic, like to get things done and enjoy the autonomy and responsibility that comes with working as an individual contributor - we think you'll be right at home here.
This is the first position of its kind here at Circuit and, in typical start-up fashion, this is a broad role where you will tackle a whole range of technical problems. A mix of pre-sales and second-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of engineering experience, problem-solving skills, and customer support experience.
As the first and only member of the tech support team, you will help shape the role and the division. In the long term and as we grow the team, there are leadership opportunities for the right person.
We are fully remote
Our Co-founders are in different countries, and our team is spread across Europe, Brazil, and Canada. We don’t have a head office for you to visit, and we never will.
Flexible, asynchronous working
Gives us task flexibility and work-life balance. Work around your life and at the times you do your best work.
We are bootstrapped… and profitable
Without outside investment, we are free to make our own decisions.
Equity options for everyone
Work at Circuit for a minimum of one year, vests over 5 years.
Annual company performance bonus
Paid in January and pro-rated to your start date in your joining year.
£3000 every three years for a new laptop
You buy the laptop and claim back the cost - and it’s yours to keep.
£500 a year for new tech/home office
Need a new desk, chair, keyboard, or headphones? Build a space to do your best work.
32 days of paid holiday per year
You can use it whenever you like. Four weeks in one go, one day off (almost) every other week, or anything in between.
Annual team meet-ups in 5-star locations
We get together once a year as a team so that we can collaborate, get to know each other, and have fun!
Enhanced parental leave
16 weeks on full pay and up to 52 weeks in total. Through birth or adoption, we want to make sure you have the time and resources to welcome your new addition.
There is so much more to tell you, but we can’t fit it all into one job advert! Check out our Public Handbook on our Careers Page to find out if we are right for you - getcircuit.com/jobs
Back in 2017, we saw an issue with last-mile delivery - it was too complicated and stressful for drivers. Circuit started a mission to change that by choosing to develop an app that put the driver and their customers first.
We were astounded by the response we received. Within our first year, we had almost 1,000 customers, $100k in ARR, and a team consisting of our two co-founders, Jack and Pol. Today, we now help more than 100,000 drivers deliver over 1bn packages worldwide (about 20 a second!), $20m ARR, and a lean team of ~40.
In short, we are looking for someone with experience in a similar role at a Senior+ level (possibly in a start-up where you covered a lot) or who has software engineering and tech support experience.
Plus:
If have the skills and experience we need and think Circuit sounds like the place for you, we would love you to apply. Thanks!
Our hiring process for this role has four stages, which usually takes ~three weeks. At every step, you will have the opportunity to ask questions and make sure that we are the right choice for you.
If you need us to make any adjustments to our interview process, or if I can make you more comfortable for our first call, please let me know. Sadie
#LI-SNR #LI-Remote
Keywords: Senior Tech Support Engineer, Staff Tech Support Engineer, 3rd Line Support, Third Line Support, Senior Technical Support Engineer, Staff Technical Support Engineer, Application Support Engineer, Application Support Analyst
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