Transversal Production Support

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work©.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description

The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

Responsabilities:

• Technical support of all the environments hosting the companie's applications, both locally developed and third parties internally hosted
• Ensuring the specialist support to the IT development and Application Support team
• Manage applications migrations/re-hosting
• Coordinate the change management for all the applications in scope
• Collaborate to the changes on the infrastructure hosting the applications in scope
• Contribute to global/local strategic projects

Main Activities:

• Is responsible for deploying application by setting up the environments according to the companie's standards, troubleshooting and produce accurate documentation
• Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud)
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations
• Define tactical solutions to resume processes as quick as possible
• Contribute to solve incident and find out the root cause
• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools
• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, phone or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project 
• Understand the underlying issue and the associated patch fix/release and identify systemic issue 
• Contribute towards better post-release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team 

Qualifications

Technical Skills:

• First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
• At least 10 years’ experience in a similar position
• File Transfer - Open protocol, sftp, ftp and proprietary protocol (cft)
• Relational database concepts’ knowledge
• General IT infrastructure knowledge
• Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)
• Windows (power shell, active directory, Event logs, …) 
• Network concepts, balancer, certificates
• Application Performance Monitor (Dynatrace preferable)
• SYS ADMIN
• Experience with system scripting
• Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
• ANSIBLE & DEVOPS

Language Skills :

• English (Mandatory)
• French is a Plus

Soft Skills:

• Good communication skills
• Autonomous and proactive person
• Team player
• Think out-of-the box and come up with new ideas/ improvements for the processes
• Organizational Skills