Customer Service Representative

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

REQUIREMENT

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Must be familiar with MS office.

Job Types: Full-time, Permanent

Pay: Up to QAR3,000.00 per month

Application Question(s):

• Are you avaiable in Doha with NOC?

Experience:

• Customer Service: 2 years (Preferred)

Language:

• Are you able to Speak English? (Preferred)

License/Certification:

• Are you able to operate MS Excel and MS. word? (Preferred)

Ability to Commute:

• Doha (Required)

Ability to Relocate:

• Doha: Relocate before starting work (Required)