Zoho People Implementation Specialist

About the Role:

We are seeking a proactive and client-focused Zoho People Specialist with 1–2 years of hands-on experience to join our growing team. The ideal candidate will have a strong understanding of Zoho People’s features and capabilities and possess the ability to understand client requirements effortlessly, customize the platform, and provide ongoing support to ensure client success.

You will work closely with clients, internal teams, and other stakeholders to deliver tailor-made HRMS solutions using Zoho People, ensuring smooth implementation, configuration, and support throughout the project lifecycle.

Key Responsibilities:

• Engage with clients to understand business needs, pain points, and HR process requirements.
  




• Translate client requirements into functional configurations and customizations within Zoho People.
  




• Design, configure, and implement modules such as Onboarding, Leave Management, Attendance Tracking, Timesheets, Performance Management, Training Management, and others.
  




• Create and manage custom forms, workflows, reports, and automation to optimize client HR operations.
  




• Conduct requirement gathering sessions, product demonstrations, and training sessions for end-users.
  




• Provide technical and functional support post-implementation, including troubleshooting and resolving client issues.
  




• Coordinate with Zoho support teams when required for escalations or advanced troubleshooting.
  




• Continuously stay updated on Zoho People’s new features, modules, and best practices to suggest improvements to clients.
  




• Prepare documentation, user manuals, and training materials for clients.
  




• Collaborate with internal project teams (sales, development, customer success) to ensure seamless project delivery.

Requirements

Skills and Qualifications:

• 1–2 years of experience working with Zoho People (implementation, customization, and support).
  




• Strong understanding of HR processes and workflows.
  




• Proficiency in form creation, workflow automation, blueprint configurations, approval processes, and integration setup.
  




• Ability to grasp client requirements quickly and translate them into practical solutions.
  




• Excellent problem-solving skills and a customer-first mindset.
  




• Good understanding of Zoho ecosystem (optional: Zoho Creator, Zoho CRM, Zoho Recruit, Zoho Analytics) is a plus.
  




• Strong communication and interpersonal skills, especially in client-facing roles.
  




• Basic knowledge of APIs, Deluge scripting, and third-party integrations (preferred but not mandatory).
  




• Organized, self-motivated, and able to manage multiple client projects simultaneously.
  

Preferred Qualifications:

• Zoho Certifications (if available) will be an added advantage.
  




• Experience working in a consulting environment or with multiple clients simultaneously is a plus.

Benefits

Why Join Us?

• Opportunity to work on challenging and diverse client projects.
  




• Supportive, collaborative, and growth-focused work environment.
  




• Learning and certification support for Zoho tools and HR technologies.
  




• Clear career growth path into Senior Specialist / Project Lead roles.