Client Support Manager - Remote Work

Job Description:

Sidra Medicine is seeking a Client Support Manager to join our team in a remote work setting. As a Client Support Manager, you will be responsible for managing relationships with our clients, ensuring their satisfaction, and addressing any concerns or issues they may have. This role requires a high level of independence and adaptability, as you will be working remotely and interacting with clients from various backgrounds.

Responsibilities: - Manage client relationships and serve as their main point of contact - Proactively identify and address any client issues or concerns - Collaborate with internal teams to ensure timely resolution of client inquiries - Develop and implement strategies to enhance client satisfaction and retention - Analyze client feedback and data to identify areas for improvement - Provide training and support to clients on the use of our products or services - Conduct regular check-ins with clients to ensure their needs are being met - Prepare reports on client interactions, feedback, and outcomes - Stay informed about industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8 years of experience in client support or account management - Strong problem-solving skills and ability to negotiate effectively - Excellent communication and interpersonal skills - Ability to work independently and adapt to changing environments - Proficient in Microsoft Office and CRM software - Experience working in a remote setting is a plus

Personality traits: Independent, adaptable

Soft skills: Problem-solving, negotiation

Benefits: - Parental leave - Employee discounts - Dental insurance

Working environment: At Sidra Medicine, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and self-motivation to drive success and growth.

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.