Customer Care Specialist - Work from home

Job Description:

Al Shaqab is looking for a Customer Care Specialist to join our team and work from home in Doha, Qatar. As a Customer Care Specialist, you will be responsible for providing excellent customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer issues and complaints with empathy and efficiency. 3. Provide product information, pricing, and availability to customers. 4. Process orders, returns, and exchanges accurately and in a timely manner. 5. Build and maintain strong customer relationships through effective communication and follow-up. 6. Collaborate with other departments to ensure customer needs are met. 7. Identify and escalate priority issues to the appropriate team members. 8. Meet or exceed customer service goals and metrics. 9. Stay up-to-date on product knowledge and best practices in customer service. 10. Provide feedback on customer trends, needs, and preferences to improve overall service.

Requirements: 1. High school diploma or equivalent. 2. Confident and energetic personality with excellent communication skills. 3. Strong project management and planning skills. 4. Ability to work independently and prioritize tasks effectively. 5. Experience in customer service or a related field is a plus, but not required. 6. Must have a reliable internet connection and workspace to work from home. 7. Fluent in English and Arabic (both written and spoken).

Benefits: 1. Training & professional development opportunities. 2. Retirement plan options. 3. Visa sponsorship for eligible candidates. 4. Flexible part-time hours.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and is committed to diversity in the workplace. We celebrate inclusion and welcome applicants from all backgrounds to apply.

If you are confident, energetic, and passionate about delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Care Specialist and help us exceed customer expectations every day. Deadline to apply is June 3, 2024.

Note: This job description is intended to be a general representation of the responsibilities and requirements of the position. Al Shaqab reserves the right to modify, add, or remove duties as necessary.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.