Career Resources Library

Cass Barrete and Jann Pantilag, both Team Leads with TTEC Cebu, have worked in a Telco account for many years. They share their experiences and insights on working as a customer service representative in Cebu, misconceptions about jobs in Telco accounts, and their time with TTEC.

Success in a BPO career starts with cultivating key traits. Dia Dullas, an Operations Analyst at TTEC Pampanga, shares her journey and emphasizes continuous learning, embracing challenges, and delivering consistent quality work. With TTEC’s digital training tools, employees can unlock career growth opportunities in Pampanga and beyond.

Choosing a Business Process Outsourcing (BPO) company goes beyond evaluating their service offerings and pricing. A crucial factor to consider is their commitment to fostering a positive workplace environment. Companies that prioritize employee well-being and create a supportive culture are more likely to deliver high-quality services. A good workplace environment enhances employee satisfaction, reduces turnover, and increases overall productivity. When selecting a BPO partner, ensure they care about their employees’ happiness and professional growth.