A sales associate's main task is to ease the customer's entire process of buying. Their responsibilities include greeting the customers, guiding them in finding the needed products, and explaining how to use them. They should also know about similar products and try to cross-sell. Must keep a record on the POS register for the customer purchases. A Sales Associate should have cordial relationships with co-workers to strengthen as a team. Working together in coordination makes the customer experience pleasurable at the store. Listening attentively to the customer's needs and providing the appropriate product is a must-have skill. Giving suggestions on what to buy and what else to buy with other products is the aptest sales quality in a Sales Associate. Tackling customer complaints and queries with wisdom is a crucial role. A Sales Associate must set his boundaries while communicating- only giving the rightful information that helps in sales in a lucrative style is a winning point. Dealing with customers in a generous, empathetic way is also part of the job.
The expected duties to be performed by the Sales Associate include:
● To ensure customer satisfaction with excellence in sales services
● Providing assistance to the customers and information on products
● Improve the sales by putting efforts
● Inspecting in-stock and store areas
● Reach customers to guide about products
● Hold knowledge of white products range
● Cross-selling similar products
● Teaming up with co-workers to increase sales
● Build trust relations with the customers
The desirable qualifications for the Sales Associate position are:
● A bachelor's degree in marketing or a related field
● Having experience as Sales Associate
● Excellent track record in achieving the sales quotas
● Knowledge of sales ethics and principles
● Proficiency in communication skills
● Proficiency in speaking English
● Understanding market dynamics
● Ability to deal with customers with patience
● Outstanding interpersonal skills
The sales associate should possess the following key skills:
● Ability to adapt to unpredictable situations
● Multitasking skills to handle multiple works
● Listening skills to patiently hear customers
● Ability to build relations for putting trust
● Efficient time management to maximize sales
● Understanding of maths and money
● Problem-solving skills for technical issues
● Decision-making abilities at tough times
● Generous attitude towards customers
● Ability to learn quickly in training
● Experience at retail sales
● Ability to persuade the potential customers
● Ability to communicate with efficiency
● Good personality with interpersonal skills
● Experience at using CRM or POS software
● A clear mindset with a focus on customer needs
● Understanding and knowledge of products
● Inbuilt enthusiasm to sell products
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