Sales Support Specialist Job Description

The expected duties to be performed by a Sales Support Specialist include:
• Monitoring sales performance through tracking tools • Reporting progress to sales representatives • Identifying and keeping record of sales trends • Providing troubleshooting assistance for customer orders and other relevant problems • Developing and monitoring performance indicators • Suggesting sales process improvements • Keeping up with new product sales launches • Working with account managers for creating and implementing targeted sales strategies • Maintaining an organized and accessible file system • Handling administrative duties like scheduling client meetings • Following up with clients for administrative purposes • Reviewing pending orders and specific customer requests • Ensuring excellent customer service • Identifying bottlenecks in the sales process • Providing necessary data and reports to the sales team

The desirable qualifications for the position of Sales Support Specialist are:
• BS/BA in Business, Marketing, or related field • Proven experience as Sales Support Specialist, Sales Support Associate or other related roles • Strong communication and presentation skills • Proficiency in computer software systems • Good knowledge of customer relationship management software and data analytics • In-depth understanding of sales practices • Knowledge of efficient customer service techniques • Excellent typing speed and accuracy • Teamwork and motivational skills

A Sales Support Specialist should possess the following key skills:
• Ability to interpret sales metrics • Ability to perform data entry • Excellent time management skills • Ability to pay attention to minute details • Ability to do multitasking and switching focus quickly • Strong analytical skills • Critical thinking and problem-solving skills • Great interpersonal skills • Good administrative skills • Ability to work under pressure • Dedication to customer satisfaction