Senior Executive Manager

Job Description

Senior Executive Manager – Onsite Operations

Job Description

As the Senior Executive of Onsite Care within Bupa Care Connect, his role entails regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of CARE CONNECT’s Onsite Care and Center of Excellence hospitals, all while adhering to service level agreements and best practices in medical and customer experience. his commitment to top-tier medical care and a positive patient journey is paramount.
Key Accountabilities:
1- Patient-Centered Services;
Lead patient-centered Care Regionally for Hospital Services by ensuring improvement in the quality of patients' care and patients' experience Lead in landing all Patient’s centered Business strategic initiatives & Innovations to enhance the patient experience within Bupa Connected Care Hospitals Ensure appropriate and effective treatment and care through a consistent, collaborative process with cross-functional stakeholders, including the providers Monitor function performance related patient experience, clinical outcomes, and operational efficiency and ensure that, the staff is dealing competently with patients Ensure consistent reporting and owning in full all patient’s experience outcomes Foster a culture of empathy, compassion, and personalized care among hospital staff as well as the accountability, transparency, and continuous improvement within the regional hospitals. Lead with Marketing and Facilities on Presence excellence Strategy to ensure that Bupa Connect Care is standing strong in market
2- Clinical Excellence and Medical Care;
Oversee the provision of high-quality medical services and ensure adherence to clinical standards Collaborate with Centre of Excellence team to monitor clinical outcomes and address any unfavorable results. Implement evidence-based practices to improve patient care and outcomes. Maintain strong relationships with medical staff at Hospitals and support their professional development. Strive to build and maintain an exemplary reputation for medical outcomes, making us a preferred choice for patients seeking the highest quality care. Lead the industry by setting benchmarks for clinical excellence, inspiring others in the healthcare sector to raise their standards and improve patient care.
3- Operational Governance and Excellence;
Lead a multidisciplinary team of healthcare medical and patient experience professionals Regionally Develop and execute regional plans to achieve objectives in patient-Connected care, Clinical Excellence, and Operational Governance. Collaborate with Bupa Connect Care Streams to align hospital practices with the organization's overall goals. Conduct regular assessments and audits to ensure compliance operational protocols and procedures within the hospitals. Act as a liaison between the Bupa Connect care and Regional Hospitals leadership, providing updates, recommendations, and strategic insights. Participate in recruitment, training, and development of Bupa Connect Care Staff in collaboration with HR. Develop and implement robust customer experience strategies to ensure exceptional service quality. Collaborate with hospital management to identify and address ad resolve operational failures promptly. Oversee roles and responsibilities within and with the hospitals to improve efficiency using process Engineering, Lean’s techniques, and improvement tools

Skills

Healthcare Leadership with Proven experience in leadership roles within the healthcare industry. Ability to lead and inspire a multidisciplinary team of healthcare professionals. Strong decision-making skills and the ability to guide the organization's healthcare initiatives. Proficiency in developing and executing strategic plans for healthcare facilities. Strategic thinking to position the hospital for growth and success in the healthcare market. Strong understanding of clinical practices and healthcare operations. Ability to ensure that clinical decisions prioritize patient well-being and satisfaction. Dedication to delivering patient-centered care and enhancing the patient experience. Expertise in streamlining and optimizing operational processes to reduce costs and improve efficiency. Data-driven decision-making to monitor and improve functional performance metrics. Skill in forging strategic partnerships with healthcare providers to enhance service delivery and cost-effectiveness. Ability to foster a culture of employee engagement, professional growth, and accountability. Promoting ongoing professional development for medical staff. Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders. The ability to convey complex medical information in an understandable manner. Understanding of healthcare finance, budgeting, and financial management to ensure cost-effectiveness. Proficiency in leading and managing change in a healthcare environment. Strong problem-solving skills to address healthcare challenges effectively. Ability to handle medical emergencies and crisis situations with composure and efficiency. Adherence to high ethical and professional standards in all aspects of healthcare management.

Education

Medicine and Surgery
Job Location Khobar, Saudi Arabia Job Role Medical, Healthcare, and Nursing Career Level / Band Senior Executive Years of Experience Min: 7 Residence Location Saudi Arabia