Senior Manager, Director

Your key responsibilities
• Lead complex customer-led transformation programmes comprising a mix of EY and client s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
• Ability to build a highly collaborative, high performing team environment
• Coach and mentor team members
• Ability to identify and address client needs, and lead client discussions and meetings and workshops
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
• Design experiences in Real Estate, Tourism and Hospitality industries, identify pain points, delights and transformative capabilities.
• Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
Skills and attributes for success
• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical, and able to work under pressure
• Foster an efficient, innovative, and team-oriented work environment
• Demonstrate a strong customer-centric mindset, creative thinking and attention to detail
To qualify for the role, you must have
• A bachelor s or master s degree with 10+ years of working experience in a client facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer transformation programmes in the market.
• Experience in transforming commercial and customer-led functions i but not limited to Customer research and Insights.
• Human-centered Experience Design and Measurement
• Sales and Marketing
• Customer Service and Engagement
• Recognized digital platforms and enabling technologies i.e. CMS, CRM
Ideally, you will also have
• Destination management experience
• Knowledge in Agile methodologies
• Certification Customer Experience, Design Thinking, UI/UX

Company Industry

• Banking
• Broking

Department / Functional Area

• IT Software

Keywords

• Senior Manager
• Director - Business Design

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