Client Support Manager - Work from home

We are currently seeking a remote Client Support Manager to join our team at Yanbu Cement Company. As a Client Support Manager, you will be responsible for managing client relationships and ensuring their needs are met in a timely and efficient manner. This is a part-time position with an Associate Level seniority and requires a minimum of 5 years of experience in client support or related fields.

Responsibilities: - Manage client accounts and serve as the main point of contact for all client inquiries and requests - Ensure client satisfaction by providing exceptional support and resolving any issues or concerns in a timely manner - Collaborate with internal teams to communicate client needs and ensure they are met - Develop and maintain strong relationships with clients to foster long-term partnerships - Monitor client accounts and track key performance metrics to identify areas for improvement - Provide training and support to clients on our products and services - Conduct regular check-ins with clients to gather feedback and address any issues proactively

Requirements: - 5+ years of experience in client support or a related field - Hardworking and resilient personality traits - Strong problem-solving and presentation skills - Excellent communication and interpersonal skills - Ability to work independently and efficiently in a remote work setting - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in business administration or a related field preferred

Benefits: - Company-provided equipment for remote work - Free meal allowance - Opportunities for training and professional development - Access to a supportive and energetic work environment with room for growth

Equal Opportunity Statement: Yanbu Cement Company is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

If you are a dedicated individual with a passion for client support and are looking for a dynamic remote work opportunity, we encourage you to apply for the Client Support Manager position at Yanbu Cement Company. The deadline to apply is July 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.