Client Support Officer - Remote Work

Job Description:

National Water Company is seeking a motivated and dedicated Client Support Officer to join our remote team in Medina, SA. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns, and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for clients, responding to their queries via phone, email, or live chat - Assist clients with troubleshooting technical issues related to our products - Collaborate with other team members to escalate and resolve complex client issues - Maintain accurate records of client interactions and transactions - Work closely with sales and marketing teams to identify opportunities for upselling and cross-selling products - Conduct regular follow-ups with clients to gather feedback and improve overall customer satisfaction - Stay up-to-date on product features and industry trends to provide accurate information to clients

Requirements: - Bachelor's degree in a related field - At least 1 year of experience in customer service or support role - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think critically - Proficiency in Microsoft Office and customer relationship management software - Ability to work independently and as part of a remote team - Driven and hardworking personality traits - Creativity and strong analytical skills - Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Benefits: - Parental leave - Vision insurance - Medical coverage

Working Environment: At National Water Company, we value and recognize our employees based on their performance and merit. We provide a supportive and inclusive work environment where employees can grow and thrive.

Deadline to apply: June 1, 2024

If you meet the requirements and are looking to join a dynamic team in a remote position with room for growth, we encourage you to apply for the Client Support Officer position at National Water Company today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.