Customer Success Manager - Work from home

Job Description:

Al Gosaibi Bros. is seeking a dedicated and reliable Customer Success Manager to join our team in a part-time, work from home position based in Mecca, Saudi Arabia. As a mid-to-senior level role, we require a candidate with at least 6 years of experience in customer success or a related field.

Responsibilities: 1. Develop and maintain strong relationships with clients, ensuring their needs are met and issues are resolved in a timely manner. 2. Serve as the main point of contact for customers, providing guidance and support throughout their journey with our company. 3. Analyze customer feedback and data to identify areas for improvement and develop strategies to enhance overall customer satisfaction. 4. Collaborate with internal teams, such as sales and product development, to ensure customer needs are understood and met. 5. Create and deliver regular reports on customer success metrics to evaluate performance and drive continuous improvement. 6. Proactively identify upsell and cross-sell opportunities to maximize customer value and retention.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Excellent communication and interpersonal skills. 3. Proven track record of managing customer relationships and driving customer success. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Experience with CRM software and data analysis tools.

Personality traits: reliable, dedicated Soft skills: teamwork, innovation

Benefits: 1. Gym membership 2. Joining Bonus 3. Company equipment

Working environment: At Al Gosaibi Bros., we encourage calculated risk-taking to drive innovation and progress. We value creativity and collaboration to achieve our goals as a team.

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-15

Join our team and be a part of a dynamic and customer-focused organization that values your contributions and growth! Apply now to become our Customer Success Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.