Customer Success Officer - Work from home

We are seeking a motivated and hardworking Customer Success Officer to join our team at Saudi Arabian Fertilizer Company. This is a part-time, entry-level position that offers the opportunity to work from home in Riyadh, SA.

Responsibilities: - Manage a portfolio of customers to ensure their satisfaction and success with our products and services - Proactively communicate with customers to understand their needs and provide solutions - Analyze customer data to identify trends and opportunities for improving customer experience - Collaborate with sales, marketing, and product teams to drive customer success - Develop and implement customer success strategies and initiatives - Provide training and onboarding support to new customers - Resolve customer issues and escalations in a timely and professional manner - Monitor customer feedback and conduct regular check-ins to assess satisfaction levels

Requirements: - 1 year of experience in customer success or a related field - Strong decision-making skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business or a related field preferred

Personality traits: hardworking, motivated Soft skills: decision-making, emotional intelligence

Benefits: - Medical coverage - Relocation allowance - Remote work flexibility

Working environment: At Saudi Arabian Fertilizer Company, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about creating a positive impact in the industry and supporting each other's growth and development.

Deadline to apply: 2024-07-15

Equal opportunity statement: Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.