Live Chat Manager - Remote Work

Job Description:

National Water Company is seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis. This role will be remote, allowing you to work from anywhere in the world. As a Mid-to-Senior Level professional with at least 8 years of relevant experience, you will be responsible for managing our live chat platform and ensuring exceptional customer service to our clients.

Responsibilities: - Oversee and manage the live chat platform, ensuring a seamless and efficient customer experience - Train and supervise a team of live chat representatives to provide high-quality support to customers - Monitor chat conversations to ensure compliance with company policies and procedures - Analyze chat data and performance metrics to identify trends and make strategic recommendations for improvement - Collaborate with cross-functional teams to develop and implement chat support strategies - Stay up-to-date on industry best practices and technology advancements in live chat support

Requirements: - 8+ years of experience in customer service, preferably in a live chat environment - Confident and motivated personality traits - Strong project management and strategic planning skills - Proven ability to work independently and remotely - Excellent communication and interpersonal skills - Proficiency in chat support software and tools - Bachelor's degree in a related field is preferred

Benefits: - Gym membership - Training & professional development opportunities - Travel opportunities - Be a part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: National Water Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-15

Join National Water Company and be part of a team that is dedicated to providing exceptional customer service and driving positive change in the industry. Apply now to take the next step in your career as a Live Chat Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.