Online Contact Center Manager

Job Description:

Saudi Post is seeking a dynamic and experienced Online Contact Center Manager to join our team in Riyadh. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role. This part-time position requires someone who is energetic, motivated, and possesses excellent time management and problem-solving skills.

Responsibilities: 1. Oversee and manage all aspects of the online contact center operations. 2. Develop and implement strategies to improve customer service and satisfaction. 3. Monitor and analyze key performance indicators to ensure targets are met. 4. Train, mentor, and motivate team members to achieve their full potential. 5. Collaborate with other departments to streamline processes and enhance efficiency. 6. Stay updated on industry best practices and technological advancements to continually improve the online contact center.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven track record of at least 8 years in a contact center management role. 3. Excellent communication and leadership skills. 4. Strong analytical and problem-solving abilities. 5. Proficiency in Microsoft Office suite and customer relationship management software. 6. Ability to work well under pressure and adapt to changing priorities. 7. Flexibility to work part-time hours as needed.

Benefits: 1. Medical coverage. 2. Visa sponsorship. 3. Relocation allowance.

Join Saudi Post and be part of a team that leads the industry through cutting-edge ideas and solutions. The deadline to apply for this position is July 15, 2024.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination based on race, gender, religion, sexual orientation, or any other characteristic is not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.