Client Service Representative

Job Description: We are seeking a dedicated and driven Client Service Representative to join our team at Saudi Ceramics in Riyadh, SA. As an Associate Level Client Service Representative, you will be responsible for providing top-notch customer service to our clients while also working to drive sales and promote our products and services.

Responsibilities: - Serve as the first point of contact for clients, answering inquiries and providing information about products and services - Build and maintain strong relationships with clients to ensure customer satisfaction and retention - Identify and assess customers' needs to recommend appropriate products and services - Process orders, returns, and exchanges efficiently and accurately - Work closely with the sales team to drive revenue and meet sales targets - Monitor and track client interactions and feedback to identify trends and areas for improvement - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on product knowledge, industry trends, and competition in order to provide expert advice to clients

Requirements: - Bachelor's degree in Business Administration or related field preferred - 4 years of experience in customer service or sales - Excellent communication skills and the ability to build strong relationships with clients - Proven track record of meeting and exceeding sales targets - Strong persuasion and problem-solving skills - Ability to work well in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office and CRM software - Must be detail-oriented and organized

Benefits: - Dental insurance - Parental leave - Company transportation

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome and encourage all qualified candidates to apply for this position.

Deadline to apply: 2024-06-26

Join us at Saudi Ceramics and become part of a global team that values collaboration and innovation. Apply now to make a difference in the world of client service and sales.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.