Contact Center Assistant

Job Description:

National Water Company is seeking a Contact Center Assistant to join our team in Medina, SA. This part-time position at the Associate Level requires 2 years of experience in customer service or a related field. The ideal candidate will be energetic, passionate, and possess excellent communication and innovation skills.

Responsibilities: - Answer incoming calls and emails from customers regarding water services - Provide exceptional customer service to all callers, resolving any issues or complaints in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure efficient and effective communication within the contact center - Assist with special projects and tasks as assigned by management - Work closely with the Contact Center Manager to identify areas for improvement and implement solutions

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office applications - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Energetic and passionate about providing excellent customer service - Innovative thinker with a positive attitude towards challenges

Benefits: - Free accommodation for part-time employees - Paid overtime opportunities - Travel and spending expenses covered for work-related trips - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified candidates are encouraged to apply.

Deadline to apply: July 15, 2024

We look forward to welcoming a dedicated and enthusiastic Contact Center Assistant to our team at National Water Company in Medina, SA. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.