Online Client Relations Manager

As an Online Client Relations Manager at Al-Yamama in Mecca, SA, you will be responsible for managing and maintaining relationships with our clients through digital channels. This is a part-time position at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Develop and implement strategies to enhance online client interactions and satisfaction. 2. Monitor and respond to client inquiries and feedback through various online platforms. 3. Collaborate with internal teams to ensure timely and effective resolution of client issues. 4. Analyze client data and feedback to identify trends and opportunities for improvement. 5. Develop and maintain client profiles and communication strategies. 6. Conduct regular performance reviews with clients to ensure their needs are being met. 7. Coordinate with marketing and sales teams to promote products and services to clients. 8. Stay up-to-date on industry trends and competitors to maintain a competitive edge.

Requirements: 1. Confident and hardworking individual with strong interpersonal skills. 2. Experience in project management and negotiation. 3. Ability to work independently and manage multiple tasks efficiently. 4. Strong communication skills, both written and verbal. 5. Proficiency in digital marketing tools and platforms. 6. Familiarity with CRM software and online customer service best practices.

Benefits: 1. Life insurance coverage. 2. Relocation allowance for eligible candidates. 3. Company-provided transportation for work-related travel.

Our working environment at Al-Yamama encourages innovation, collaboration, and growth. We value individuals who thrive in a culture that embraces change and responds resiliently to challenges.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.