Application Support Analyst

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

1. Envisioning and preparing the Bank’s futures information systems
2. Partnering and supporting core banking flagships and transverse areas in their large-scale development projects
3. Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

AsApplication Support Analyst , you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISI. It is deployed across the ASIA & EMEA in multiple entities which targets to:

1. Payments, domestic and cross border
2. Financing
3. General Ledger
4. Accounting
5. Financial reporting for local regulator or Head Office in Paris

The solutions are built and supported in Paris and in Singapore.

Main Responsibilities

1. Manages user requests & incidents in a timely manner
2. Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
3. Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

1. Ensures Daily support tasks
2. Ensures sanity checks are performed (morning, evening) and on-calls duty
3. Contributes to change requests, urgent data modifications and INTPRODs executions
4. Escalates issues if need be, but remains the main point of contact for the user

1. Pushes for sustainable resolutions and sustain knowledge management
2. In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
3. Contributes to major incident reports and post-mortems when required
4. In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
5. Keeps the support documentation up to date

1. Acts as the IT Run preferred communication channel with all stakeholders
2. Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
3. May extend his activities to complementary tasks like Testing or BA if part of the squad.

1. Incident communication
2. Problem follow-up
3. Transversal coordination of key initiatives.
4. Must be good communicator, who can translate technical issues in Simple language which is understandable and relatable with Business and Operations.

Required Skills

1. Solution oriented, business focused with a mindset to constantly improve production quality and stability.
2. Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
3. Excellent analytical skills
4. Ability to multitask and manage stress while maintaining empathy for end users.
5. Exposure toMonitoring tools & Automation .
6. Goodcommunicator and have managed Operations & Business.
7. Problem-Solving mindset with orientation towardsContinues Improvement .
8. Functional knowledge of similar kinds

Experience

1. The candidate should have minimum 4 years’ experience in application support, with exposure in Banking industry (is a plus).

Note -

1. This is a shift-based role - Shifts such as - 6AM shift | 11AM shift | 3PM shift
2. This is 12 months contract role. Renewable subject to performance.

We offer a competitive remuneration package, consistent with your qualifications and experience. For fair employment practices, we are keen onSingaporeans/SPR ONLY.

Interested applicants, please click on "APPLY"

Visit us on:

http://www.ca-cib.com/