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Air Export Customer Service Officer

Job Description - Air Export Customer Service Officer




Job Scope



- Attend to customers’ inquiry



- Prepare and process Air Export booking request



- Arrange for collection of cargo at customers’ premise



- Provide booking confirmation and flight details to customers



- Mange customers’ expectations and complaints



- Correspond with overseas offices on shipment status and inquiries



- Verify invoices from vendor



- Prepare customers’ report







Requirement



- Proficient in using Microsoft Word and Excel



- Able to manage assigned responsibilities independently and deliver work with minimal supervision.



- Ability to communicate effectively in English, both verbally and in writing, to perform job-related duties.



- Able to work efficiently, meet deadlines, and take ownership of assigned tasks.



- Prior work experience in this industry is not required, but will be at advantage



- Candidates with direct working experience may be considered for senior positions, while candidates without prior experience are also encouraged to apply.











Working hours:



5 days work week ( Mon to Fri or Tue to Sat )



8.30pm to 6pm



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