Application Support Engineer Payments

Role Overview

We are looking for an Application Support Engineer to provide technical and functional support for global payments and transaction processing platforms, including cross-border payments, FX settlements, SWIFT and domestic clearing schemes.

The successful candidate will be responsible for resolving production issues, managing incidents, performing root-cause analysis and ensuring the stability and reliability of critical payment systems. The role involves close collaboration with technology teams, business users, operations and external service providers.

Key Responsibilities

1. Provide 2nd and 3rd-line application support for payment and settlement platforms.
2. Investigate and resolve production incidents, system issues and transaction failures.
3. Monitor payment processing activities and support cross-border payments, FX settlements and domestic clearing schemes.
4. Use SQL and database tools to investigate transaction data and troubleshoot issues.
5. Develop and maintain automation scripts using Python, PowerShell or similar tools to improve monitoring and operational efficiency.
6. Manage incident, problem and change processes, including root-cause analysis and process improvements.
7. Support system integrations, secure file transfers, APIs and payment messaging connectivity.
8. Coordinate with vendors and internal teams on system upgrades, maintenance and payment scheme changes.
9. Maintain technical documentation and ensure compliance with relevant operational, risk and regulatory requirements.
10. Participate in a global support model, including shift or on-call support where required.

Requirements

1. Experience in application support within banking, financial services or payments technology.
2. Strong knowledge of Windows and Linux/Unix environments, with solid SQL and database troubleshooting skills.
3. Understanding of payment systems, SWIFT messaging, cross-border payments, FX settlements and domestic clearing schemes such as SEPA, BACS and CHAPS.
4. Experience in production support, incident management and root-cause analysis.
5. Familiarity with ITIL practices, including incident, problem and change management.
6. Scripting experience in Python, PowerShell or similar languages.
7. Strong analytical, troubleshooting and problem-solving skills.
8. Good communication and stakeholder management skills, with the ability to work across business and technology teams.
9. Ability to work effectively under pressure and support critical production systems.

Advantageous Experience

1. Exposure to SWIFT MT/MX, ISO 20022 payment formats, FIX protocols and payment gateways.
2. Experience with API integrations, secure file transfer solutions and client onboarding.
3. Familiarity with cloud services, messaging platforms and event-driven systems.
4. Experience in a regulated financial services environment.

23C1935

R1105492