Job Summary:
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels – retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

This role supports our retail operations by ensuring timely and accurate order coordination for product assortments across stores and channels. You will play a key role in ensuring products are available to meet customer demand and seasonal launches.

Key Responsibilities

1. Order Management

• Coordinate purchase order submissions with global partners to support seasonal product launches within required timelines 
• Ensure accuracy of order details, including quantities, costs, and delivery timelines aligned with retail calendars 
• Track order status and follow up on global placement, acceptance, and shipment to ensure on-time product availability in stores and channels 

2. Operational Support

• Maintain and update order data in systems to ensure accuracy and visibility 
• Evaluate shipment progress and escalate delays or risks that may impact store availability

3. Cross-Functional Communication

• Liaise with Merchandising, Sourcing, and Logistics teams to support product flow into stores and retail channels 
• Communicate updates to internal stakeholders and global partners 
• Participate in cross-functional calls and discussions 

4. Reporting & Analysis

• Prepare weekly and monthly reports for internal and external stakeholders 
• Support analysis of shipment timing and order performance to optimize product availability and sales readiness 

5. Continuous Improvement

• Support process improvement initiatives 
• Contribute to team best practices and operational efficiency 

Success Measures

• Timeliness and accuracy of order coordination 
• Data accuracy and system updates 
• Responsiveness to operational issues 
• Quality and timeliness of reporting 
• On-time product availability to support store operations and sales performance 

Qualifications & Experience

• Diploma or Bachelor’s degree in Supply Chain, Business, or related field 
• 1–3 years of relevant experience in retail, supply chain, order management, or customer service 

Skills & Competencies

• Strong attention to detail and organizational skills 
• Basic analytical and problem-solving skills 
• Effective communication skills 
• Ability to work in a fast-paced, team-oriented retail environment 
• Proficiency in Excel and power platform

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