Autocount Software Support Executive (C2S Creative)

Job Title: AutoCount Software Support
Executive

Job Summary

Provide technical and functional support
for AutoCount software, helping customers resolve issues and use the system
effectively in their daily accounting and business operations.

Key Responsibilities

• Handle customer enquiries and support requests through phone,
  email, chat and remote support.
  
• Troubleshoot issues relating to accounting transactions,
  invoicing, purchasing, inventory and reporting.
  
• Guide users on system functions, settings and common
  operational procedures.
  
• Assist with software installation, configuration, updates and
  database backup procedures.
  
• Investigate reported issues, document findings and escalate
  complex cases to the technical team or software vendor.
  
• Maintain accurate support records and follow up on outstanding
  cases until resolution.
  
• Coordinate with the implementation and sales teams on customer
  requirements and additional service requests.
  
• Handle customer information securely and follow company
  procedures when accessing customer systems. 
  

Requirements

• Diploma in Accounting, Information Technology, Business or a
  related field, or relevant working experience.
  
• Knowledge of accounting principles and common business
  processes.
  
• Experience with AutoCount or other accounting software is an
  advantage.
  
• Strong troubleshooting, communication and customer service
  skills.
  
• Able to explain system functions clearly to users with
  different levels of technical knowledge.
  
• Organised, patient and able to manage multiple support
  requests.
  
• Basic knowledge of Windows, networking and SQL databases is an
  advantage.